Tag: sysadmin

Unyte

Co-browsing is the ability to share a web browser with a remote user, and be able to have that user both see what you’re doing and to drive your web browser so you can see what they’re doing. Obviously you only want to do this with someone you trust, but the implications for distance students are great. Most of the virtual reference packages have this capability, but from what I understand they work to varying degrees of success. Right about this time last year I started fiddling with a service called Jybe, and it worked fairly well, though required a toolbar to be installed by both users, and they haven’t updated that toolbar for Firefox 1.5, so I haven’t played with it in a while.

desktop sharing as a skype plugin sounds great for tech supporting relatives, but they implement the viewer as an applet. how stupid is that? they could piggyback on the nice fw-evading skype network, but no, applets.

Chronicles of George

This web site is a collection of helpdesk tickets gleaned from the support database of my previous job. I was employed there for 20 months, and during that time I had the misfortune of encountering an individual whom I will call George.

George is, quite simply, the worst helpdesk technician ever.

His grasp on the written word is shakier than a canoe full of epileptics. His knowledge of computers is thinner than a Vegas dancer’s chiffon underpants. He is, by all standards of intelligence, a rock.

While we worked together, George was responsible for turning out some of the most mangled, garbled, and just plain screwed up help desk tickets ever before seen by mortal man. I have taken these tickets and collected them, and I present them to you as a cathartic expression, a venting of 14 months’ pain and frustration (George’s employ and my own overlapped by that amount of time).

where illiterate people work in IT