Tag: search

Live.com Usability

Walking barefoot over a cobblestone path is possible, and no step in particular will injure your feet. But the overall experience isn’t nice. It’s the same when a website has minor usability problems piling up: none of the issues taken on its own is disastrous at all, but taken together, the site ends up being a slightly bad experience. I wanted to take a minute to illustrate such a collection of minor usability issues with the new Live.com, Microsoft’s search effort. All in all shows that the Live.com team doesn’t have people with a 100% focus on usability.

why microsoft will continue to inhale the exhaust of their competent competitors as it watches them pull away, and take their remaining market share.

Should the Net forget?

The New York Times recently got some search-engine-optimization religion, and as a result its articles, including old stories from its vast archives, are now more likely to appear at or near the top of web searches. But the tactic has had an unintended consequence, writes the paper’s public editor, Clark Hoyt, in a thought-provoking article today: “Long-buried information about people that is wrong, outdated or incomplete is getting unwelcome new life. People are coming forward at the rate of 1 a day to complain that they are being embarrassed, are worried about losing or not getting jobs, or may be losing customers because of the sudden prominence of old news articles that contain errors or were never followed up.”

the notion that any “story” is ever finished is so quaint. as media gets serious about exposing their archive to search, they will have to deal with these undead stories.