Partially obscured by the evening commute, though, was a 3rd peak. That was new. “What we know from traditional surveys is, people remember their biggest trips. But what people forget is ‘I’m picking up the laundry,’ ‘I’m stopping to grab coffee.’ We see more of these data captured by cell phones.” Those trips, the futzing around of daily life, tend to happen in off-peak hours—from midday into the evening, 8 or 9 o’clock. “That’s traditionally when agencies cut down their services.” The buses are slacking off when they could be serving a whole other population.

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