Talking to the people who understood the technology became demeaning, something to be avoided. Information was to move from management to workers, not vice-versa

this perfectly explains the dysfunction at banks and governments: both utterly reliant on technology but run by people who are afraid of it and proud of their ignorance. learning how things actually work would be hard, far harder than that intellectual lightweight so popular with that crowd: the MBA, but at least it would create leaders that aren’t just stumbling around in the dark.

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