There’s a new digital divide in this country, and instead of it being between the rich and the poor, it’s between the government and the people that it represents. The pace of technology increases exponentially, and with too much friction on how the government buys things, that gap will continue to exponentially widen.
This is a bad thing because people’s expectations of service directly correlate to the amount of technology available to them. Today, my parents are vacationing in Croatia, and just 5 years ago, I wouldn’t have expected to get any word from them until they return in a few weeks. Today, I get messages from them on a regular basis throughout their trip. My expectations have changed.
And with government it’s the same thing. 10 years ago, when I started on the Dean campaign, there were no meet ups, there were no video conferences, there were no SMS campaigns, there was no iPhone, twitter, myspace or Facebook. Friendster was just getting off the ground.
But today our expectations have changed. And government needs to shift in order to accommodate those expectations, at a cost that’s within the same order of magnitude that we pay.
So please pass this along, if you care about the effectiveness of the services your government delivers to you, or if you care about small, efficient government, this should be an issue for you.
A country will only be as competitive as their gov it Infrastructure. World class it would save 100s of billions a year and would likely show up in GDP growth too.