“This guy, Joe Gutterman, every conference call this quarter, he logs on as somebody’s name and asks these crazy efficiency questions. So going forward keep in mind you should just disconnect him when he dials in. This is like the 6th call in a row he’s done that. It’s really annoying.” Mr. Schmitz speculates that Mr. Herrick is “some minion” at a consulting firm trying to do clandestine research on companies’ use of 6 Sigma techniques.

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