The Journal has obtained correspondence, purportedly between Abu Izzadeen and Facebook, which took place after his profile was banned by the site’s administrators. In it Izzadeen urges the administrators to “reconsider your hasty and unjust decision,” going on to write “Inshallah (God willing) I can return to making use of your otherwise fantastic site”. After the appeal was rejected Izzadeen ended the correspondence by writing: “You are mad. I joined this site so my supporters could add me and show their support. I am not surprised. [You take] any opportunity to stamp the ummah under your heel. This is why we rise up.”

FAIL. customer service indifference saves the day.

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