What’s surprising here is the speed with which this thing is coming undone — and the ease with which it could have been avoided. What’s harming Facebook – perhaps to a terminal degree – is enormously bad PR. For a social media company, these folks don’t understand the first thing about communication; they have alienated the press by being arrogant, aloof and dishonest. Their idea of press relations is sending a stupid message to a What’s New at Facebook Group that directs you to another website for a canned statement.

haha cnn is trolling.

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