Mathias was able to download a complete copy of a current German bestselling book, which was quite delicate considering the company behind VTO supported a lawsuit against Google Book Search because Google allegedly didn’t protect well against the downloading of book texts. But maybe that’s the core of the problem: they want to compete against a tech company (Google) in a technical space (the web), but they’re non-technical themselves, possibly lacking the means to judge the quality of the outsourced work