The research team identified 6 shared use practices, an informal service called Sente that essentially enables a mobile phone owner to function as an ATM machine; mediated communication that neatly side-steps issues of technological and textual literacy; the ever popular practice of making missed calls; the pooling of resources to buy the lowest denominations of prepaid airtime and extend the access days for the phone that is topped up; the use of community address books to reduce errors and (supposedly) encourage phone kiosk customer loyalty; and finally Step Messaging – the delivery of text and spoken messages on foot.

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